In my yard

[cmillsap]

(04-03-2017 18:58)ERNIEE Wrote:  Monday is a new day and a better one at that. Bim and I went to Prevost this am to get the belts so I can attend a rally Thursday. I met with Marcello as Jason was ill. He said Hello Mr Ernie, we have been expecting you. Ok. The branch manager walked up and introduced himself and asked what was going on. I told everyone that a belt shattered about a mile from my home and that I wanted to buy that and 3 more and go back and install them. Marcello said if the coach was here they would install them. I told them since it was the radiator fan belt that let go, I cannot drive the coach. The branch manager told Marcello that Prevost needs to go over to my home- about an hours drive and install the belts today.
I was shocked. Marcello said that the tech would call about an hour before he arrived- and he did. Dale showed up at my door and was very polite, answered any questions I had about the coach and showed me the procedure to change belts, if this ever happens again. He was very thorough and I was impressed with his demeanor. So today turned out to be an excellent day- till I found a coolant hose leak in my generator. Tuesday, I'll do surgery on that.

The “powers that be” such as the Branch Manager and the Service Manager and others that oversee the servicing of your bus highly depend upon their Techs to do the job properly. But time constraints and other demands make it an almost impossibility for them to check every detail of every job that their Techs do.

So, when you, as the customer, find the service on your bus to be less than acceptable, you should go see the Service Manager and politely express your concerns. Yes, I know that in a perfect world, you shouldn’t “have to” as you expected the job to be done right the first time. But sometimes it just isn’t.

Excellent customer service is a high priority at all the Prevost Service Centers that I have visited. They will appreciate you bringing to their attention any issue that negatively impacts their quality work and customer service.

Ernie’s post above detailing what the “powers that be” at Prevost Ft Worth did when they found that he had received less than proper service on his bus is a prime example of their dedication to doing the job right and providing excellent customer service.