In my yard

[cmillsap]

There is no excuse for poor service and it goes without saying that the service is only as good as the willingness of the tech to be thorough.

I do not like to drop my coach off for service for several reasons. First off, given the complex nature of coach issues, it’s much easier to verbally get the Tech to understand the problem and what you want done other than to try to describe the issue on a written service order. If you have the time to spend, staying with your coach during the service procedure will usually produce a more comprehensive job by the Techs. I think that is true at Prevost service centers as well as any other service center you may visit.

I’ve found that both Prevost and Marathon don’t mind owner oversite during the service process. Sometimes when I have been under the bus with the Tech, he would even point out another issue he noticed that needed attention.